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Booking Terms & Conditions

Villa Marketing Solutions Ltd based in Torquay, Devon, United Kingdom maintain and administer this website on behalf of owners of properties in various locations. The relationship between the owners and administrators of this website and property owners and clients booking accommodation is solely as a broker. When you enter into a contract to rent accommodation, this contract exists between you and the owner of the property(s) booked and any local support teams that they put in place to support your stay. We accept no liability, either direct or consequential, for any loss, disturbance or disruption to your stay. By using, booking and paying for any accommodation through this and related websites, you acknowledge full acceptance of the booking terms and conditions in relation to the property(s) booked.

1. Booking Conditions

1.1. A deposit of 25% of the property rental must be paid at the time of the booking. This is to be paid in sterling by bank transfer, cheque, paypal or credit card to Villa Marketing Solutions Ltd. No agreement will exist between the owner and the renter (you) until we have confirmed your booking in writing, which will be done by e-mail and your deposit has been paid (or cleared if paid by cheque). By remitting your payment you confirm that you understand and agree that Villa Marketing Solutions Ltd is acting purely as an agent to the owner of the rental property and as such the contract exists in its entirety between you and the owner.

1.2. Payment of the balance must be made no later than three weeks before the booked arrival date. Failure to pay the balance on time may be deemed to constitute cancellation of this booking. You may cancel your booking at any time up until 6 weeks prior to departure subject to you paying a cancellation fee as defined in section 2. If you book within six weeks of the arrival date you will be required to pay the full cost of the property rental at the time of booking.

1.3. A refundable Breakage Deposit of £150 may be requested in resort and will be returned to you in full at the end of your stay less any such amounts as may be required to replace damaged or broken items arising from your stay in the property.

2. Cancellation Policy

2.1. Cancellations and changes by you.

2.1.1. Cancellations must be made in writing or email, and will be considered effective on the date received.

2.1.2. If the reservation is cancelled more than 60 days prior to arrival then the cancellation fee will be 25% of the total rental cost.

2.1.3. If the reservation is cancelled within 60 days prior to arrival then the cancellation fee will be 100% of the total rental fee cost.

2.1.4. If you change the dates of your booking, this will be treated as a cancellation of the original booking and cancellation charges may apply. Whilst we will do everything to accommodate your required change, if we are unable to make the changes you have requested, you will remain subject to the terms of this agreement.

2.2. Cancellation by us.
Though it is unlikely that we will have to make any changes to confirmed arrangements, it may conceivably happen and we will advise you at the earliest possible date. If, for any reason beyond our control, we are unable to provide you with the accommodation or the dates you have booked and you are unable or unwilling to accept an alternative, we will cancel the booking and refund any sums paid by you. We will not be liable for any further obligations or claims outside of the deposit and balance.

3. Liabilities of Owners & Property Management Agents

3.1. Neither Villa Marketing Solutions Ltd, The Owner or their managing agents shall be liable for the personal injury to any person named on the Booking Form or other person at the property.

3.2. Neither Villa Marketing Solutions Ltd, The Owner or their managing agents shall be liable for any injury, loss, damage, delay, expense or inconvenience of any kind caused as a result of any defect in any aircraft, train or other conveyance or building or the contents thereof or the failure of any service provided therein, any delays in transport, itineraries or any act, omission or default of the travel services their servants or agents or any other causes whatsoever and howsoever arising whether or not within reasonable control of the owner or owners agent.

3.3. Neither Villa Marketing Solutions Ltd, The Owner or their managing agents shall be liable for any disruption to your stay due to changes in law or legislation, whether local or national, temporary or permanent, that may affect, either directly or indirectly, your right of access, usage and enjoyment of the property.

YOU MUST ALL HAVE PERSONAL INSURANCE TO COVER ACCIDENTAL EMERGENCY MEDICAL EXPENSES ETC, AND PERSONAL POSSESSIONS ARE NOT COVERED BY PROPERTY OWNERS INSURANCE.

Where you have asked us to give you information on additional services or equipment (such as boat charter or hire car) for which we have made no charge, this is an arrangement between you and the supplier direct. We accept no responsibility for the quality or safety of these services or equipment.

4. Arrival and Departure

4.1. Arrival and departure dates are flexible subject to agreement.

4.2. The property will be available to you from 15:00 onwards. Please do not arrive before that time as we have to ensure that everything is ready for your arrival.

4.3. If you are likely to be later than 20:00, then do please let us know. It should not be a problem so long as we know in advance.

4.4. In order for us to prepare the property for the next guests, please ensure that your departure is at or before 11:00.

4.5 There maybe some flexibility on these times if there is no one using the apartment the week before you or the week after you. However, this cannot be guaranteed unless you specifically request an extension in writing before your arrival. Please be aware that there may be a charge for this option.

5. Care of the Property

5.1. You agree to treat the property with care and consideration and to inform us of any damage you have caused as soon as possible.

5.2. All rentals are subject to the conditions that clients will pay for any damages caused by them during their occupancy of the property.

5.3. In the unlikely event that you have caused damage to the property or contents, which requires repair or replacement. Please be assured that we will do everything to minimise the costs to you. Any items which have been broken should not be replaced. We will inform you of the cost, for which we will require payment and we will replace the articles ourselves.

6. Cleaning / Maid Service

6.1. You will find the property clean and tidy when you arrive. In order for it to be clean and tidy for the next guests, you will be required to leave by 11:00 on the day of departing so it can be cleaned for the next guests.

6.2. Rates include for cleaning and linen change at the end of each booking.

6.3. Should you require regular additional cleaning it is possible for this to be arranged in advance at additional cost.

6.4. Cleaning utensils and appliance are provided in the apartment should you require them

7. Linen and Towels

7.1 All bedding and bedclothes are provided. Bedclothes will be changed only prior to and after your stay. Should you require additional changes, then this can be arranged in advance at additional cost.

7.2 All hand and bath towels are provided. There is a washing machine in the apartment for additional cleaning if required.

7.3 Pool / beach /sunbed towels are provided. Whilst these will be changed weekly, there is a washing machine in the apartment for additional cleaning if required.

8. Utilities

The cost for the use of tap water. electricity and gas is included in the rental price. However we would appreciate a considerate approach to the use of the air conditioning.

9. Swimming Pool

Please note you use the pool at your own risk and there are no lifeguards on duty. Diving is not permitted. The pool does not have depth markings and you should check the water depth before using it. Do not use the pool if you are under the influence of alcohol. Do not take breakable glass or utensils into the pool area or anywhere where there is a danger from broken glass. Plastic glasses are provided specifically for this purpose. Do not swim at night. The surrounding tiles can become slippery when wet. Please take special care when the tiles are wet and do NOT run. Always be sure to supervise children.

10. Valuables

Any valuables left at the property are left at your own risk. We are not responsible for their loss and we therefore recommend that you take out the appropriate personal travel insurance.

11. Smoking Policy

Smoking is not permitted inside the apartment. When smoking outside the apartment all cigarette ends and ash must be cleared away.

12. Responsibilities & Complaints

We sincerely hope that there won't be any complaints which affect your holiday enjoyment. However, so as to be clear as to where individual responsibilities lie, and who you should direct your complaint to, the following guidance will be useful.:

12.1. We do not accept responsibility for the breakdown of the supply of water or electricity nor of the swimming pool filtration systems, although we will do everything humanly possible to arrange for any such problems to be resolved with the utmost speed. Please take up this issue with the Resort Management Team in the first instance. If this doesn't resolve the situation please inform your local accommodation team who will attempt to resolve the situation on your behalf.

12.2. We do not control the inventory of the accommodations listed on our website. We do our best to represent the contents of the accommodation accurately but recognise that this might change with time due to wear and tear, accidental or malicious damage. The accuracy of the accommodation advert is the responsibility of the owner of that accommodation and while we make every effort to ensure that the information we print is accurate we cannot guarantee this. Complaints regarding accommodation inventory or facilities should in the first instance be made to the managing agent and then, if this does not resolve the problem, to the owner.

12.3. We do not accept responsibility for the availability or operation of any electrical equipment located in the accommodation. This includes but is not limited to washing machines, air-conditioning equipment, fridge-freezers, TV, Sat.TV and DVD's etc. These are provided on an "as is" basis for your personal use but do not form part of your contract for the accommodation booked. All such equipment is provided on the understanding that there may be times when this equipment does not work or breaks down. Where this occurs, the Owner through their managing agent will attempt repairs subject to access. If the equipment cannot be repaired within a reasonable time frame then a replacement will be organised, delivered and installed subject to availability. Under no circumstances shall the failure of any piece of electrical equipment constitute the basis for cancellation or compensation.

12.4. We cannot take any responsibility for the operation of the resort. This lies in it's entirety with the resort management team who are responsible for the operation of all facilities and amenities including all of the communal pools, grounds, children's play areas, clubhouse, golf course, tennis courts and leisure areas. If you have a complaint regarding any of these amenities, please take this up with the management team at the resort office in the first instance and if this cannot be resolved, with their head office. Under no circumstances are the owner of your accommodation, the management team.

12.4 If you have a complaint regarding your booking, or the way in which your booking has been dealt with then please let us know as soon as possible. You can contact us by email, post or telephone. These details can be found on our website and on all correspondence that we send to you.

13. Deposit

We require a 25% deposit at time of booking or 100% of the total cost if within 60 days of arrival. All monies received will be held in a client account until such time as your booking has been fulfilled. At this time the accommodation owner will be paid as agreed in their contract with us.

14. Other Fees

If there other fees associated with the particular apartment booked these will be shown on the advert and included in the invoice we send you.

15. Other Information

We must advise all clients that the accommodation is built on hilly terrain and as such may not be suitable for the elderly or less mobile guests such as those in wheelchairs or those requiring artificial walking aids.

We reserve the right to update, modify or change these terms and conditions at any time and without notice.

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